Yes, please contact us within 24hours to cancel your order.

All custom orders can not be canceled.

Once your order is placed, you will receive a confirmation email letting you know we have received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

At Gray Owl Candle Co., we believe in transparency and providing our customers with the information they need to make informed purchasing decisions.

The fragrance industry continues to evolve, with suppliers periodically updating fragrance classifications and ingredient information.

As part of our commitment to transparency, we aim to provide accurate, current product information rather than relying on broad marketing labels.

We are currently reviewing our fragrance selections and updated supplier documentation to ensure our product information remains accurate and up to date.

We currently use plant-based waxes, and cotton wicks. We also remain committed to reviewing supplier documentation as part of our fragrance selection process.

Our goal is to offer thoughtfully handcrafted products while giving our customers the information and freedom to make purchasing decisions based on their own preferences.